Terms of Service
Welcome to HelpingHour! These Terms of Service (“Terms”) outline the rules and regulations for the use of our website, helpinghour.com, and the services we provide. By accessing or using our website and services, you agree to comply with these Terms. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing our website and utilizing our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the website or use our services.
2. Services Offered
HelpingHour provides a range of services including website design, development, graphic design, digital marketing, and SEO services. Our skilled professionals are proficient in PHP, HTML, Bootstrap, JavaScript, Laravel, CodeIgniter, WordPress, Adobe Photoshop, Illustrator, SEO, content writing, and content management.
3. User Responsibilities
You agree to use our services for lawful purposes only and refrain from any activities that may disrupt or damage our website or services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Payment Terms
4.1 Pricing: The pricing for our services is outlined on our website. Prices are subject to change without prior notice.
4.2 Payment Methods: We accept various payment methods as indicated on our website. Payment must be made in full before services are rendered.
4.3 Invoicing and Billing: Invoices will be issued for all services. Payments are due upon receipt of the invoice. Failure to make payments within the specified time frame may result in a delay in service delivery.
5. Refund Policy
We are committed to customer satisfaction and stand behind the quality of our services. If you are not satisfied with the results of our services, you may be eligible for a refund according to the following guidelines:
5.1 Refund Eligibility: Refunds may be considered on a case-by-case basis. Eligibility for a refund will be determined by the nature of the service and the specific circumstances.
5.2 Requesting a Refund: To request a refund, you must contact our customer support [email protected] within 10 days of the service completion. No refund request will be accepted after that time. You may be required to provide specific details regarding the reasons for the refund request.
5.3 Refund Process: If a refund is approved, the refund will be processed using the original payment method. Please allow 15 business days for the refund to be reflected in your account.
5.4 Make sure that you’ll never claim a dispute on your PayPal as we promise to make refunds. So, feel free to contact us if you get any issues regarding your ordered services.
5.5 If we couldn’t complete your task for any reason, we will not refund 100% amount. We will provide a 40% refund of the amount that we will receive in our account, only when it has been determined that the agreed timeframe was breached due to inaction or errors on the part of the company. We can’t refund 100% because we spend time completing your order.
6. Cancellation Policy
You can not cancel your order without discussing the matter with our support team. To initiate the cancellation process, please contact our customer support team at [email protected].
7. Intellectual Property
All content and materials provided as part of our services, including but not limited to designs, code, graphics, and written content, remain the intellectual property of HelpingHour unless otherwise specified in writing.
8. Limitation of Liability
HelpingHour will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use of our website or services.
9. Payment Platform Disclaimer
In rare cases, there may be payment processing issues or delays caused by third-party payment platforms, such as banks or payment gateways. In such cases, where we have not received the payment, while we ensure all possible measures for this not to happen, we will take no responsibility for the delay or any resulting consequences.
10. Termination
We reserve the right to terminate or suspend your account and access to our services at our discretion and without prior notice, if we believe you have violated these Terms or engaged in any inappropriate behavior.
11. Modifications
We may update these Terms from time to time. It is your responsibility to review these Terms periodically for changes. Your continued use of our website and services after any modifications indicates your acceptance of the changes. We reserve the right to modify, suspend or withdraw the whole or any part of our service or any of its content at any time without notice and without incurring any liability. All the above information applies to all services we provide.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of [Jurisdiction], and you irrevocably submit to the exclusive jurisdiction of the courts in that jurisdiction.
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions or concerns, please contact our customer support at [email protected]